Terms of service and integrity policy
Hans Edblad AB (org 559143 - 1803) sells interior products, clothing and jewelry through our online shop for private individuals and companies. To shop with us you must be authorized (18 years). We reserve ourselves for any errors in the article information. Completed order means you agree to our terms and agrees that the name and social security number or organization number are registered in our customer register.
Products are ordered via Hans Edblad's online store. If you have questions about your order, please send an email to our customer service. An order through the online store has been completed when you receive an order confirmation from us. However, we do not guarantee we can deliver all the items you ordered. Should it be that a product can not be delivered, we will refund the corresponding amount without delay.
All prices in the online store are stated in SEK including VAT (25%). We reserve the right to change the prices on the website without prior notice.
Taxes and fees outside the EU
Edblad is a Swedish brand. When purchasing products in our online store for delivery to non-EU countries, local taxes and fees may apply. These fees are you as a buyer yourself.
In order to shop in our online store, you must enter the information that is mandatory for the customer registration. Your e-mail address is important for us to confirm your order and to inform you of any changes in your order. Please check your information every time you make a new order so the latest information is always registered. We will not provide your information to other companies or organizations.
Smaller deliveries are sent as a letter with PostNord, larger shipments with DHL and international shipments shipped with UPS. We ship your order within 24 hours (weekdays) and calculates delivery time to 1-3 business days.
Information about your order
We will send an order confirmation by e-mail immediately when you place your order. When we ship your package, you will receive a receipt in the shipment that you will save as we leave a 1 year guarantee on jewelry.
Free shipping within the EU
Other world freight SEK150.
You are entitled to undo a purchase within 14 days from the date you received the goods in accordance with current consumer protection laws. In order for the return to be approved, the returned item must be in a substantially unchanged condition, and all patches and tags must be left. Return the item together with the invoice or a copy of the invoice. The purchase price is refunded no later than 30 days after we have returned the item. You are responsible for the return and return tax.
Damaged or incorrect product
If the product you received is damaged or incorrect, we will replace the product in question without delay. Contact Customer Service at firstname.lastname@example.org or 0175-106 41 and you will receive a return postage when Edblad is responsible for shipping. Return the item together with the invoice or a copy of the invoice.
RIGHT TO EXCHANGE
You are entitled to change a product 14 days from the date you received the item. In order for a replacement to be approved, the item must be in a substantially unchanged condition, and all pieces and tags must be left. In case of change, a receipt is attached, the date of which is valid for the extended right of exchange.
Contact Customer Service at email@example.com or 0175-106 41 and you will receive a return postage when Edblad is responsible for shipping. Return the item together with the invoice or a copy of the invoice and indicate which item / size you want to change.
Our jewelry is guaranteed for one year. In addition to the warranty, the Consumer Purchase Act stipulates that you have three years to advertise an original defect on a product. Making a warranty with a shorter term of validity does not mean that the time of complaint is shortened. The difference is that once the warranty has expired, you have to prove that the error was there from the beginning.
Notification of defects in being provided within a reasonable time from the time you as a customer discovered, or should have discovered the error. In the event of a complaint, we offer a new equal, or, if not, an equivalent product. Contact customer service at firstname.lastname@example.org or 0175-106 41.
Contact customer service at email@example.com or 0175-106 41.
Hans Edblad AB's customer service can be reached at firstname.lastname@example.org, on telephone 0175-106 41 or by post
Hans Edblad AB
764 57 Grisslehamn
Please contact us if you have any questions or concerns.
- What is a personal data and what is a processing of personal data?
Personal data is all information directly or indirectly (with or without other information) can be linked to you, such as name, social security number, IP address or purchase history.
All forms of personal data processing include personal data processing, such as collection, registration, organization, storage, processing or modification, reading, use, disclosure, dissemination or other provision of data, aggregation or interception, blocking, erasure or destruction.
Who is responsible for the personal data we collect?
Hans Edblad AB, org 559143 - 1803, Singövägen 144, 764 57 Grisshelhamn, is personally responsible for the personal data collected and processed by the company and is responsible for such processing in accordance with applicable legislation.
How do we collect personal data?
When you visit our websites as a logged in customer, buy our products or services or otherwise contact us, we collect personal information such as full name, address, e-mail address, phone number, social security number, payment details, purchase, order and usage history , IP address and other case-related information, such as The information you provide in contact with our customer service.
We may also collect and update your address information through third-party payment solutions, address updates, and creditworthiness data from credit rating agencies, banks and other financial institutions.
What personal data do we collect and why?
a) In order to handle orders and purchases Personal data is processed to enable: - Delivery of a ordered / purchased product or service (including delivery or contact details in connection with delayed delivery). - Identification and age control - Payment handling (including analysis of possible payment solutions, which may include a check against payment history and credit reporting from credit reporting companies.) - Address control against external sources, such as SAVE, Klarna, or similar - Handling of complaints and warranty cases
The categories of personal data processed are: - Name - Personal identification number - Contact details (eg address, e-mail, phone number) - Payment information (eg card number, transaction date, cardholder) - Payment form - Credit information from credit reporting companies - Order information - User details for My Account (Members Only) - Your correspondence
Legal basis: - Completion of purchase agreement. This collection of your personal information is required in order to fulfill our obligations under the purchase agreement.
Storage time - Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to handle any complaints and warranty matters.
b) To manage membership and "My account"
Personal data processed to enable: - Provide permission to log in - Secure identity and age - Maintain accurate and up-to-date information - The ability to track your purchase and payment history - The ability to save favorites and similar facilitation actions - Managing your customer choices (such as your profile and your settings)
The categories of personal data processed are: - Name - Personal identification number - Contact details (eg address, e-mail, phone number) - User name and password - Order history - Payment information - Settings regarding your profile and personal choices
Legal basis: - Completion of agreement. The processing is necessary to create and administer your member pages in accordance with the member terms and thereby to fulfill our agreement with you.
Storage time - Until you complete your account. If your membership has been inactive for 36 months, we will delete your account and associated information, provided you have no debts to us. With inactivity, we mean that you did not register a purchase.
c) In order to handle customer service issues, personal data is processed to enable: - Communication and response of customer service questions via telephone, email or digital channels (including social media) - Identification - Examination of complaints and support cases (including technical support)
The categories of personal data processed are: - Name - Personal identification number - Contact details (eg address, e-mail, telephone number) - User details for My account (members only) - Your correspondence - Details of purchase date, place of purchase, possible error / complaint - Technical details of your equipment
- User Details for My Account
Legal basis: - legitimate interest The processing is necessary to meet our and your legitimate interest in handling customer service matters.
Storage time - The data is processed until the customer service has been terminated and for a period of 12 months thereafter in order to provide better customer service for any renewed case.
d) In order to fulfill legal obligations (eg, requirements in the Accounting Act, Product Liability and Product Safety and the Protection of Personal Data in IT Systems)
Personal data is processed to enable: - Obligation of legal obligations, as required by laws, judgments or governmental decisions. Such obligations can for example be refer to product liability and product safety requirements such as communication and information to the public and customers about product alarms and product recalls, e.g. in case of a defect or health claim or to the extent required by the Accounting Act or the Money Laundering Act and may be attributed to an individual.
The categories of personal data processed are: - Name - Personal identification number - Contact details (eg Address, E-mail, Phone number) - Your correspondence - Details of purchase date, place of purchase, Product defect / complaint - User information for My account ) - Payment History
Legal basis: - Legal obligation.
Storage time - As long as we are required to store the data in accordance with applicable law.
e) In order to prevent abuse of a service or to prevent, prevent and investigate crimes against the company
Personal data is processed to enable: - Investigate or prevent fraud or other offenses through eg. incident reporting in store. - Prevent spam, phishing, harassment, unauthorized login to user accounts, or other actions prohibited by a company's Terms of Service. - Protect and improve the company's IT environment from attacks and intrusion
The categories of personal data processed are: - Purchase and user generated data (eg, click and visit history) - Personal identification number - Video surveillance from camera surveillance - Data relating to devices that the customer uses and settings, such as language setting, IP address, browser settings, time zone, operating system, screen resolution and platform. - Information on how our digital services are used Legal basis: - Completion of legal obligation (if any) or legitimate interest. If no legal obligation exists, treatment is necessary to meet our legitimate interest in preventing abuse of a service or preventing, preventing and investigating violations of the company.
Storage time - From collection and for a period of 36 months thereafter.
f) In order to be able to handle bookings of services (eg courses and training and service of products) Personal data is processed to enable: - Receipt of bookings, cancellations and cancellations - Booking confirmation confirmation - Booking communication
The categories of personal data processed are: - Name - Contact details (E-mail and telephone number) - Ev. notes you choose to leave
Legal basis - Completion of the service agreement. This collection of your personal information is required in order to fulfill our obligations under the service agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to deny the service.
Storage time - From collection and for a period of 36 months thereafter.
g) In order to conduct and manage participation in competitions and events, Personal Data is treated to enable: - Communicating with participants participating in a competition organized by the company - Communicating with participants before and after an event (eg confirmation of notifications , questions or evaluations). - Identify the participant and check the age of the participant - Appoint the winner and transfer profits
The categories of personal data processed are: - Name - Personal identification number or age - Contact details (eg address, e-mail, phone number) - Details submitted in the contest - Data submitted in evaluations of events
Legal basis: - legitimate interest The treatment is necessary to meet our and your legitimate interest in managing your participation in competitions and / or events.
Storage time - From collection and for a period of 36 months thereafter.
- h) In order to promote products and services Personal data is processed to enable: - View relevant product recommendations, suggest purchase lists, remind for forgotten / abandoned digital shopping carts, save shopping lists to simplify future purchases or similar actions, simplifying your shopping experience. - Send direct marketing via email, text message, social media or other similar electronic channels for communication as well as mail, including promotional partner offers to existing customers. - Perform campaigns or send offers and invitations to events
The categories of personal data processed are: - Name - Contact details (eg address, e-mail, phone number) - Age - Place of residence - Details of completed purchases - Purchase and user generated data (eg, click and visit history)
Legal basis: - Completion of agreements for customers with My Account - Interest rate for recipients of newsletters and site visitors
Saving time - For performance of a contract: Until you complete your account. - For balance of interest: From collection and for a period of 36 months thereafter.
How long do we save information about you?
Do we share personal information?
We only share your personal information when this is a legal requirement or otherwise as permitted by law. In some cases, we may use our personal information assistants who help us with marketing or to handle agreements and orders, such as freight forwarding and logistics companies, bank and credit card companies or suppliers in marketing. In such cases, we have entered into a personal data advisory agreement that ensures that there are on-site security measures to protect your data. When we share your information, these will be used for the same purpose as we initially collected them.
We minimize the transfer of personal data to countries outside the EU / EEA. In cases where such happens, for example In case of systemic support and maintenance, it takes place in accordance with highly demanding requirements and agreements.
- Can children use our services?
Our websites and services are not targeted at children under the age of authority. We do not collectively collect information, including personal data, from children or other persons who have no legal right to use our sites and services. If we learn that we have received personal data from a child under the age of authority, we will delete them, unless the law requires us to save them. Contact us at email@example.com if you think we have collected information about a child under the age of authority by mistake.
How are your personal data protected?
We take the necessary legal, technical and organizational security measures to protect your personal data from being manipulated, lost or destroyed or unauthorized access to them. Our safety routines are updated as technology evolves and improves.
At the moment you can follow us through various social media, including Facebook and Instagram. In these accounts, we are solely responsible for any personal information that we publish or may affect the publication of.
What rights do you have?
In accordance with the GDPR, you have certain rights regarding the processing of your personal data.
Access to your personal data ("registry extracts") You are entitled to request access to your information through a registry extract. Because it is important that we do not disclose your personal information to anyone else, a request for registry extracts must be made in writing and signed by you. Download form for request for registry extract from altavario / integrity. We will respond to your request without undue delay and as soon as possible within a month.
Correction of personal data You are always entitled to request that your personal information be corrected. You have the option to log in to "My Account" and correct incorrect information, or contact our customer service. Deletion of your personal information You may request the deletion of your personal information, provided that we do not have an obligation to save personal data in accordance with applicable laws and regulations.
Limitation of treatment You are entitled to object to the processing of your personal data at any time based on a balance of interest. You also have the right to object to the processing of your personal data for marketing purposes. This means you have the right to say no to newsletters and other marketing messages from us. If you oppose promotion, your personal data will no longer be processed for such purposes.
Data Portability You are entitled to require personal data to be moved from us to another company, authority or organization. This right is limited to information provided by you.
How do you contact us easiest with questions about data protection?
If you have questions relating to data protection and integrity or believe that we have processed your personal information incorrectly, you can always contact us via our customer service at firstname.lastname@example.org or 0175 10641.
Complaints to the supervisory authority
Anyone who considers that there is an incorrect handling of personal data may make complaints to the Data Inspection / Privacy Authority, which is responsible for supervision under applicable data protection legislation.